A judge is ordering Apple to help the FBI essentially break into the iPhone of San Bernardino shooter Sayed Farook.

Federal investigators say that encryption technology is preventing them from gaining access to the information stored inside the phone which may be useful to their search for alleged accomplices or the prevention of future incidents.

Court documents say that Apple has not complied with a previous request to voluntarily assist in the investigation.

Meanwhile Apple has posted "A Letter to Our Customers" saying that the company will not comply with the United States government's request on the grounds that it threatens the security of its customers.

The company is requesting public dialogue on the issue, with more at stake it says, than just the court order currently before it.