Back in the 1980s, American Airlines decided to boost its corporate coffers by offering unlimited lifetime airpasses for $350,000. Only 66 people purchased them, but now that American has yanked the passes from some of those travelers, they’re suing.
Customer service feels like a precious commodity in the airline business these days. However, some are trying better than others.
A recent report of the nation’s largest airlines’ customer performance records ranked airlines in the area of customer service. So, which airline took top honors?
Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction.
European budget airline Ryanair has vowed to avoid the fuel surcharges many of its competitors are now passing on to passengers, so it’s instituted a variety of measures to reduce the gas required for each trip. Among them? Asking flight attendants to lose weight.
If booking an airline flight seems to cost more than it did just a few months ago, it’s not your imagination — many airlines have already raised prices three times this year.
