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Jeff J Mitchell, Getty Images
Jeff J Mitchell, Getty Images
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British Airways Going to Extremes to Let Flight Attendants Find Your Personal Information — Is It Fair?

How would you feel if you found out that an airline was using the Internet to track down photographs and personal information about you before you even boarded the flight?

Surprise — it’s happening.

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Category: TSM Content Tags:
Scott Olson, Getty Images
Scott Olson, Getty Images
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JetBlue Reigns Supreme in Airline Consumer Satisfaction Index

Move over, Southwest Airlines — your 20-year reign at the top of the American Customer Satisfaction Index is over. So who’s the new champ? None other than JetBlue.

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Category: National News Tags: ,
Mark Mainz, Getty Images
Mark Mainz, Getty Images
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Man Boards Plane Without a Ticket After Getting Out of Jail — How’d He Do It? [VIDEO]

This news ought to do little to renew your faith in airport security systems. On Tuesday, a man boarded a plane in San Diego without a ticket.

Even worse, he was just released from jail a day earlier.

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Category: TSM Content, Weird News Tags:
Allison Joyce, Getty Images
Allison Joyce, Getty Images
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American Airlines Sued After Canceling Unlimited Airline Passes — Dollars and Sense

Back in the 1980s, American Airlines decided to boost its corporate coffers by offering unlimited lifetime airpasses for $350,000. Only 66 people purchased them, but now that American has yanked the passes from some of those travelers, they’re suing.

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Joe Raedle, Getty Images
Joe Raedle, Getty Images
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Spirit Airlines Dodges PR Nightmare By Refunding Dying Man’s Airfare

Spirit Airlines has relented and refunded an unhappy customer’s airfare, despite claiming that it would not bow to the media pressure and return the $197.

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Category: TSM Content Tags:
Alexander Hassenstein/Getty
Alexander Hassenstein/Getty
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Pilot Almost Causes Devastating Crash After Texting While Flying

Texting while driving isn’t the only way to endanger your life with a smartphone. It turns out that texting while flying is spectacularly dangerous, too.

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Silence! Malaysia Airlines Offers Kid-Free Areas on Planes

Anyone who’s ever taken a long flight and tried to relax while children screamed or ran around may put Malaysia Airlines on a list of favorite companies after the carrier announced it’s now offering child-free spaces on some of its planes.

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Category: TSM Content Tags: ,
Jessica McGowan, Getty Images
Jessica McGowan, Getty Images
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Study Reveals Which Airline Has the Best Customer Service

Customer service feels like a precious commodity in the airline business these days. However, some are trying better than others.

A recent report of the nation’s largest airlines’ customer performance records ranked airlines in the area of customer service. So, which airline took top honors?

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Category: Opinion Tags: ,
Tim Boyle, Getty Images
Tim Boyle, Getty Images
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Which Airline Ranks Worst in Customer Satisfaction?

Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction.

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Ralph Orlowski, Getty Images
Ralph Orlowski, Getty Images
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Why Is European Airline Ryanair Asking Flight Attendants to Lose Weight?

European budget airline Ryanair has vowed to avoid the fuel surcharges many of its competitors are now passing on to passengers, so it’s instituted a variety of measures to reduce the gas required for each trip. Among them? Asking flight attendants to lose weight.

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Category: Health Tags: ,

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