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TUESDAY21
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Keeler Show Notes for Tuesday, September 30th, 2014


Tuesday, September 30th, 2014
WIBX VIP Club Gripe of the Day is: EJ
Hometown of the Day: Remsen
Newsmaker of the Day: Oprah Winfrey
Enter the VIP Club info here to earn points and win.

This Day in History: Click Here

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Cable
YouTube
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Cable Customer on Hold for 3 Hours Endures Real-Life Nightmare

Trying to cancel your cable service is almost as tough as getting in touch with the cable company.

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Operator
iStock
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Man Trying to Cancel Cable Service Meets the Most Obnoxious and Irritating Operator Ever [LISTEN]

We've all lived the nightmare of trying to deal with customer service on the phone. Well, this encounter sums it all up.

This guy wants to cancel his cable service with Comcast, but the operator is anything but cooperative

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TUESDAY
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Keeler Show Notes for Tuesday, July 15th, 2014


Tuesday, July 15th, 2014
WIBX VIP Club Gripe of the Day is: Customer Service
Hometown of the Day: Boonville
Newsmaker of the Day: Alice Coachman Davis
Enter the VIP Club info here to earn points and win.
This Day in History: Click Here

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TUESDAY
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Keeler Show Notes for Tuesday, June 3rd

Tuesday, June 3rd, 2014
WIBX VIP Club Gripe of the Day is: Banking
Hometown of the Day: Utica
Newsmaker of the Day: Robert Channing

Enter the VIP Club info here to earn points and win.
This Day in History: Click Here.

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Telephonists, (on left) Maureen Randell and Pip Simmons at Colt Ventilation and Heating Co. Surbiton, Surrey taking calls from well wishers after the firm initiated the idea of an 'I'm Backing Britain' movement. (Photo by Sydney O'Meara/Getty Images)
Telephonists, (on left) Maureen Randell and Pip Simmons at Colt Ventilation and Heating Co. Surbiton, Surrey taking calls from well wishers after the firm initiated the idea of an 'I'm Backing Britain' movement. (Photo by Sydney O'Meara/Getty Images)
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[AUDIO] Craziest Customer Service Call Ever (warning: profanity)

We have all been frustrated on the telephone while trying to solve a problem with a product or service; but, I'm not sure that anyone has ever reached the level of intensity that comes across in this recently released Customer Service complaint call

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Guillermo Legaria, Getty Images
Guillermo Legaria, Getty Images
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Utica’s APAC Expands, Plans To Hire Nearly 200

Utica, NY (WIBX) - APAC Customer Services in Utica is expanding, and is hosting a job fair to recruit new people.

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Jessica McGowan, Getty Images
Jessica McGowan, Getty Images
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Study Reveals Which Airline Has the Best Customer Service

Customer service feels like a precious commodity in the airline business these days. However, some are trying better than others.

A recent report of the nation’s largest airlines’ customer performance records ranked airlines in the area of customer service. So, which airline took top honors?

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Category: Opinion Tags: ,

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