Utica, NY (WIBX) - A recent report by the American Customer Satisfaction Index shows credit unions are becoming an extremely popular option for consumers.

According to the group, credit unions gained nearly 9 percent, to earn a customer satisfaction score of 87 out of 100. Banks lost one percent, dropping their score to 75.

Officials with the ACSI say banks are facing lower scores due to foreclosures and customers upset with fees.

In New York, credit unions serve nearly 4.5 million customers and have more than $53 billion  in assets.