jetblue

NEW YORK (AP) — The era of free checked suitcases on JetBlue has come to an end.

New York, NY (WIBX) - JetBlue is saying that a "customer issue" is the reason behind an unscheduled stop of a flight in Denver, Colorado overnight.

Move over, Southwest Airlines — your 20-year reign at the top of the American Customer Satisfaction Index is over. So who’s the new champ? None other than JetBlue.

When problems with a passenger happen while a plane is in the air, it’s usually the pilot who stays calm, cool and collected. But what if it’s the pilot himself who has a break with reality?