AG Reaches Settlement With Lowe's Over Deceptive Practices

Lowe's Home Centers will be paying up to $1.1 million in refunds to customers in New York state.

The Attorney General's office has reached a settlement with the company, after claiming they were using deceptive sales practices for flooring installation fees.

Attorney General Eric Schneiderman says Lowe's offered floor and carpet installation at square-foot rates, which applied to material bought, but not actually installed.

“When consumers shop for home installation services, they deserve to be dealt with honestly and fairly – and not to be misled by deceptive sales practices that conceal the true cost of a service,” said Schneiderman. “Today’s agreement with Lowe’s will return over $1 million to consumers and will result in clear disclosures being made to customers. We expect others who advertise for flooring installation to follow the model practices outlined in today’s agreement.”

Over 16,000 customers who used the services from 2009 to 2012 will get refunds.

Lowe's has 64 retail locations in New York State.